Service 24/7

24/7, 365 days a year, plus one for leap year!

The service philosophy of Seatools is based on fast response, effectiveness and reducing downtime for customers. The Service Department of Seatools is integrated in the organization of Seatools. Next to the Service Manager, 10 Service Technicians are available for giving technical support to customers. As the Service Technicians are also involved in designing and building of systems, they are very experienced in problem solving and servicing of Seatools equipment in the field.

For urgent service calls, Seatools can be reached 24 Hours a day, whole year round. The following options are available to customers of Seatools:

• Telephone Support: this first line of help is available to trace problems and possibly resolving the problem.
• On-site service: a Seatools Service technician is mobilized to the site as soon as possible. This service is available worldwide.
• Optionally, Seatools can deliver remote access service options based on a dial-up and/or Internet link. With these options our service engineers are able to monitor your DredgeMate® system and assist with software problems encountered without traveling.

For our DredgeMate® customers, most critical components of the standard systems are kept on stock at the Seatools workshop in Numansdorp. Therefore Seatools can directly supply replacement components for DredgeMate® systems when needed. Also when a Service Technician goes to an on-site service, he can bring replacement components when a specific problem is expected.

The duration of the technical support is not limited to the Warrantee period, but is available during the lifetime of the equipment.

Summarized, the Technical Support that Seatools offers is based on:

• Fast response
• Effectiveness
• Reducing downtime to the minimum
• Availability of Telephone Support, 24h/day year round
• On-site service